Rackspace has sent us the full incident reports from their June 12 and June 20 downtimes. We have reposted them in entirety below. —– June 12th ORD Cloud Server Instability At approximately 10:30 a.m. CDT, our cloud engineers were alerted to an issue...
We deeply regret that we experienced another downtime earlier today starting at 3:36am EDT (GMT-4). The downtime was caused by maintenance performed by our hosting provider RackSpace Cloud. The original estimated downtime was anticipated to last only a few seconds to...
We are very sorry for the downtime earlier today at 11:49 am EST. ManageBac was down for just under one hour because our hosting provider, RackspaceCloud, had a network outage in their Chicago data center, where we are hosted. We were on the phone with Rackspace from...
The ManageBac cloud server provider Rackspace has scheduled Network Maintenance this Friday (5/24) from 2- 4AM CST (GMT-5). As the maintenance involves an update to the configuration of the Rackspace networking control cluster, we do not anticipate ManageBac to be...
We will be doing a server upgrade on Saturday, May 11 from 2 pm HKT to 6 pm HKT. ManageBac will be unavailable during this 4-hour window. We apologize for the inconvenience and thank you for your understanding.
ManageBac was hit by two distributed denial of service (DDoS) attacks at 5:32 pm EST on Wednesday, April 24 and again 6:57 pm EST. The total downtime was just over 2 hours and 26 minutes. There was no data loss, but users were unable to connect during much of the...
