We apologize for the ManageBac server downtime today. Our team is investigating and we will have an update for you shortly. [Edit: We are back! Apologies for the two hours of downtime. We will post a complete update within the next hour.]
We apologize for the downtime on Tuesday, April 9 starting at 12:29 pm HKT. There was a slow process involving compression of a 360 mb ZIP file that triggered 4 downtime incidents totaling 37 min. We have optimized this process to reduce its memory consumption and we...
ManageBac will be unavailable as we perform server maintenance this Saturday, March 16, from 5PM to 5:30 PM HKT (GMT+8). We apologize for any inconvenience caused.
Earlier today (Sunday) our hosting provider, Rackspace Cloud, had a redundant power cycle failure, which caused ~2 hours of downtime for ManageBac users. We sincerely apologize and we are very unhappy when there is any period of time when you cannot access ManageBac....
We will be moving to a new hosting facility at RackSpace this Saturday, May 22nd, at 6 AM EST. The system will be temporarily inaccessible for up to 5 hours until 11 AM EST. We recommend that you finish saving your evidence & activities before that 5-hour window...
Early this morning at 6:19 AM PST, our systems were preemptively taken offline for 58 minutes in order to conduct emergency maintenance. A power circuit breaker feeding our server rack was not functioning properly, so our systems were shut down, in order to allow data...
